![]() ![]() This has also pressurized the banking sector to adopt green practices. The increased concerns for the environment have led organizations, businesses and nations to act environmentally friendly. Researchers and practitioners may use the proposed subjective model, in empirical studies, to evaluate the multiple performance of a firm. It is found that these nine dimensions or determinants cannot be used interchangeably since they represent different aspects of firm performance and different stakeholders of firms have different demands that need to be managed independently. The final subjective model was developed with nine determinants/dimensions, namely, profitability performance, growth performance, market value performance of the firm, customer satisfaction, employee satisfaction, environmental audit performance, corporate governance performance and social performance. This review article suggests a comprehensive subjective measurement model for performance of firms, based on indicators and findings of earlier research studies. In spite of its relevance, there is hardly any consensus about its definition, dimensionality and measurement, which limits advances in research. The performance of firm is a relevant construct, in strategic management research, across the globe and frequently it is used as a dependent variable. ![]()
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